Return Policy for Hidden Cameras, Surveillance Equipment and Our Other Hi-Tech Products

We at PacWest Distributing strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific PacWest Distributing product page.

All returns, refunds, or exchanges must be approved by PacWest Distributing before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact pacwestdistributing@yahoo.com before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by PacWest Distributing before product(s) is returned. All products must be returned in the original packaging. PacWest Distributing will replace, refund, or credit your account for returned product(s) at PacWest Distributing 's discretion.

*Special exceptions may be made on a case by case basis determined by PacWest Distributing. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from PacWest Distributing.

Any return must be authorized by a representative of PacWest Distributing and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from PacWest Distributing. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM PacWest Distributing WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all PacWest Distributing products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.